The Internet is built to socialise and collaborate with each other. From the early days of chat rooms to now Facebook and twitter, it’s always been a part of the Internet. This collaboration aspect is very important as it makes it possible to work or keep in touch with each other, even if your miles away on the other side of the world. Not to mention the benefit of saving time and money as well, which as we all know are two important factors in any business.
Enough talk, lets get to the 7 tools you can use to communicate online. These tools are complete free, however you can pay to have some extra features if needed.
If you followed the iPad 2 launch, I’m sure your familiar with this great tool. They make it extremely easy to hold a live chat with your audience. They allow you to post comments on a page, with images as well. This makes it very easy to follow along, as it automatically updates without your visitors needing to refresh the page. People can also leave comments or ask questions, and you can pick and choose the ones you would like to show. Check it out for a more involved experience with your readers, maybe a Q&A each Sunday? How about a weekly chat show about a specific topic? Have a play with it and see what you can come up with.
If you do any sort of screencasting, you should really consider giving Screenr a try. It is an online screencasting tool, where you can publish and share your videos. It doesn’t get any easier than this if you want to start sharing stuff you do on your screen. I just wished it had a few more advanced features like using text and zooming into specific elements. But considering this is all done online, you can’t really complain.
If you are selling goods online, where people need some help with question, this is the ideal tool to implement on your site. Zopim adds a chat clients to your website, where customers can easily type a question to you. This even works on your iPhone! So there is no excuse in not helping your customers anymore.
What can I say about this awesome support software. It has helped my friends numeros times when they need some IT help. You ask your friend to send the ID on his end, this software then created a powerful support system, where you are able to control the mouse cursor on his computer and see his screen. There is a built in chat client as well, so you can communicate that way.
Need to share documents with your collegues. Maybe you need to edit some documents together, but can meet up. Well for these purposes Google Docs is essential. One of the most cool features of this product is the ability to live edit a documents. You actually see the other users cursor as he edits and types in new text. Try this once, and you’ll get hooked into it. Amazing that Google is offering this for free.
I know twitter is a great tool to find new and breaking information about your particular field. However it’s also very good as a business tool. It’s important that you have a connection with your audience. Sure people could send you an email, but that is mostly a one-on-one communication channel. Twitter makes it very easy to announce to your followers, of any problems you might have with your site or updates etc. They can then easily reply or ask questions right on twitter. Twitter is a very useful announcement and support tool for companies.
I’m sure you know about Skype. Let me just briefly say, this has made it very easy to talk to anyone, no matter where they are. No one needs a phone line anymore, as long as you have an internet connection your good to go.
Do you have any favorite communication tools you use? Share yours in the comments below!